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Team

Steve Clapp
CEO

Steve and business associate Kyle Muehlstein started North American Toner in 2001, selling toner cartridges out of their homes to various businesses. Steve started his career 16 years earlier, however, as an auditor at Arthur Andersen, formerly one of the Big Eight accounting firms, in Tampa, Florida. From there he developed an interest in office equipment management and moved to internal audit, acquisitions, sales, and sales management at Danka Industries. Steve’s passion to provide an excellent working environment for employees and make a difference in the community led him to open his own business. By 2002, North American Toner was awarded a full line Konica Minolta dealership and has only continued to grow from there, now as North American Office Solutions.

Steve is originally from Decatur, Illinois. He is married with two children and is active in both his local Rotary club and church.

Kyle Muehlstein
President

Kyle began his career in office equipment in 1989 at Danka Industries, then one of the largest and fastest-growing copier companies in the U.S. He quickly became one of the top sales producers in Florida and in 1992 was promoted to Branch Manager in Orlando. He grew the Orlando office from 20 employees with a revenue of $3 million to 60 employees reporting $10 million in annual revenue in 5 years.

In 1997, Kyle moved on to being the Major Account Manager and established strong working relationships with large national accounts, where he succeeded in producing annual revenues of $2 million per year over the next four years. He was awarded the President’s Circle of Excellence, which recognized him as one of Danka’s elite group of sales personnel. He was consistently recognized as one of the top 10 sales performers nationwide. In 2001 he worked with business associate Steve Clapp to open North American Toner, which quickly grew into North American Office Solutions, Central Florida’s premier service and support provider for office solutions and products.

Karen Allie
Administration Manager
Karen joined North American Office Solutions in 2004 as an administrative assistant, with more than 15 years of customer service experience. After 2 years of providing excellent customer service, Karen was promoted to Administration Manager, where she manages receivables and maintains customer relations on a daily basis. A Canadian native, Karen enjoys traveling, kayaking, and volunteering in the community.
Hal Deck
President of Gainesville Branch
Hal is our Gainesville - Central North Office fearless leader, an avid Gator fan and a fisherman extraordinaire. Although his expertise stretches far and wide, he specializes in major accounts and purchasing bids, about which he can answer any and all questions. He can also tell you all about snook – which is a fish, I’m told – and, upon request, may show you the Gator shrine otherwise known as his office. Hal opened B&B Office Systems in 1985 with just two people and an answering service. As a locally owned and operated full-line office equipment dealer, B&B and Hal, were recognized throughout the area as leaders in economic and community development, regularly giving back to the communities they served. In August of 2016 Hal stayed on as President of the Gainesville Office Branch after North American Office Solutions announced that it had completed the acquisition of B&B Office Systems.
Anthony Arritt
VP of Sales

Anthony served in the United States Army for a total of 8 years before starting at Lanier Worldwide in 1989 as a sales representative. He worked at Lanier as District Manager from 1993 to 1995 before moving to Danka as the Sales Manager until 2000. He spent another five years as the Branch Manager of Copy Concepts in Sarasota, Florida before becoming the Strategic Sales Manager of Ricoh in 2005.

Anthony joined North American Office Solutions as our Vice President of Sales in 2012, offering his extensive experience and leadership skills to further the company’s reach and fulfill our potential. He is married and enjoys living in Apopka, Florida.

Chris Gaiser
Director of Administration
Chris has worked in the copier industry for the past 17 years. She studied network administration and is a Solutions Expert. Chris joined North American Office Solutions in 2007, starting in the service department and quickly moving up to manage the administration division. As a manager, Chris oversees all aspects of managed print services, including sales administration, leasing, and contract invoicing. Her passion lies in working with clients and giving them the best customer service experience possible. Chris has two children and two granddaughters.
Stephen Martone
VP of Operations
Stephen has over 30 years’ tenure in the office equipment industry and has held cross functional leadership roles in service, administration, finance and operations. He began his career with independent dealerships in the North East and developed his career with Danka Industries one of the largest independent dealers in the US. The last 8 years of Stephens career were spent with Konica Minolta Direct Channel as the National Director of Finance and Operations. Stephen joined North American Office Solutions as the Manager of Business Development in May 2016 offering his extensive industry experience and expertise in service, finance, operations, business development, and organizational leadership. Stephen is originally from the North East and enjoys the Florida outdoors, motorsports, watersports and fishing.
Joshua Rubinchik
Sales Manager
Josh has over 17 years’ experience in the office equipment sales and retail printing industries. Josh began his career as a Key Operator for a retail print for pay chain and Production Print Operator for a Mail and Fulfillment facility in South Florida. Over the next 8 years Josh held roles as Project Coordinator and Assistant Center Manager before relocating to Orlando to accept a position in Operations and Facilities Management with IKON Office Solutions. Josh very quickly transitioned into an outside sales position with IKON in the Ocala area and relied on his product knowledge, work ethic and customer service to help him achieve Circle of Excellence in his first year in outside sales. Josh was promoted to Production Specialist supporting 16 sales representatives in the Central Florida area and specializing in creating custom solutions to meet the needs of high volume and color critical customers in the print for pay and commercial print markets. Josh was then promoted to Sales Manager in Orlando. Josh also worked as a hybrid sales representative with Konica Minolta focusing on Production Print in Orlando before joining North American Office Solutions in 2014. In August 2016 North American Office Solutions completed their acquisition of B&B Office Systems in Gainesville and Josh jumped at the opportunity to join the B&B team as a Sales Manager and looks forward to delighting our customers with our Gold Standard service and support. Josh is a Florida native originally from Ft. Lauderdale. He is a huge Miami Dolphins fan and also enjoys fishing, camping, traveling and going to theme parks.
Hunter Thompson
Director of IT
Hunter Joined North American Office Solutions in March of 2015 as the Director of IT Services. Hunter has 27 years of experience in the Office Solutions and IT Services industry. He has held leadership roles in service, administration and implementation. Hunter currently holds various Microsoft, SonicWALL, CISCO and CompTIA certifications as well as ISO 27001 security certifications.
Nancy Smith
Human Resource Manager
Nancy is a Certified Professional in Human Resources with over 15 years of human resource expertise. She received her PHR Certification from the Human Resource Certification Institute, is DISC Trainer Certified from Valencia Community College, and was educated in Accounting and Finance from Onondaga County Community College in Syracuse, New York. Nancy is a current member of the Society for Human Resource Management (SHRM) and the Greater Orlando Society for Human Resource Management. She is married and enjoys life in Casselberry, Florida.
Pat Waters
Controller

Pat came to North American Office Solutions in 2007, after a long and diverse career. She grew up in New York at attended Krissler Business School. Pat spent 10 years at IBM, gaining skills in manufacturing, before moving on to TJ Watson Research center first in research and development, then human resources, and finally settling in finance. She continued on with human resources at Universal Studios in Orlando beginning in 1996. She was quickly promoted to IT Administrator and then IT Manager responsible for technicians, computer equipment, help desk, and lease returns. This sparked her interest in office technology and Pat started in the copier industry in 2005, as Service Manager and then Operations Manager.

Since she joined North American Office Solutions, Pat has been responsible for A/P, parts ordering, shipping and receiving, warehouse personnel, equipment and supply inventory, and all day-to-day office operations. She is able to bring her many years of experience to this varied and challenging role, making a difference every day in the internal workings of NA Office Solutions, as well as our clients. Pat enjoys playing golf and attending FSU football games with her husband. She is also active in her church.

George Rosa
Director of Service
George has more than 33 years of industry experience, working for the manufacturer as well as independent dealers. He holds an MBA and is trained in Six Sigma Process Management, Has received Certifications with multiple manufactures, BTA Service Management, Pros Elite Service Management and Operations, and Customer Relations and Communications. He also serves on Konica Minolta Dealer Advisory Counsel. He trained in Japan with Konica Minolta and helped develop their courseware. In 2005, he joined the North American Office Solutions team, overseeing all of our service technicians and managing their development.
Jennifer Johnson
Administration Manager
Jennifer became a member of the North American Office Solutions family in 2013 starting in contract invoicing. She quickly showed her passion for the company and enjoyment of customer service which helped her move up within the company. Her 25 years of customer service experience really shines with both external and internal customers. Jennifer was recently promoted to Administration Manager, where she manages contract invoicing, managed print services, leasing, and sales administration. As a true Florida Native Jennifer was born and raised right here in Orlando and has never seen snow. She has been married for 20 years and has three teenaged children. Jennifer enjoys the outdoors and spending time with her family.
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