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Gold Standard Service

Our current customers will agree, we offer the best service in the industry. It isn’t just our goal, it’s our company’s motto. We take your calls seriously, every time you call, no matter how large or small the issue.

North American Office Solution’s help desk operations are available every Monday through Friday, 8am – 5pm EST. Place service calls quickly and easily on our online service request form or call us at 407-264-0283.

Gold Standard Service
The unique features of our Gold Standard Service include:

  • A friendly, live voice to answer your call
  • An average of 20 years of experience for every technical staff member
  • The award-winning NAOS “Total Call Procedure”
  • A CEO-backed service guarantee, complete with contact information
  • Financial guarantee if we don’t meet our contractual response time
  • A Service Manager on-call to review your service history
  • Ongoing user training
  • Preventative check-ups during each maintenance call
  • Field evaluations to ensure we are performing to your satisfaction
  • Opportunity to rate or service after each visit
  • Technician performance guarantee

Our technicians are:

  • Factory trained by manufacturers’ standards
  • Equipped with a large inventory of parts for every service call
  • Available for remote technical assistance
  • Responsible to call you back quickly with phone support and an estimate for on-site arrival

Contact us today to see firsthand why we are the most trusted name in office solutions. We’re so confident you’ll find no one better we offer a performance guarantee!

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